1,386 sites
Global HVAC & building-technology manufacturer
Multi-country site deployment and on-site support consolidated onto one Cogent SLA.
The sector
What matters here
On a manufacturing site the network is production equipment. That changes the priorities: a switch failure in a plant is not a ticket, it is stopped output, and a change window is dictated by the shift pattern rather than by IT convenience. Our workers are used to working around production, in industrial environments, with the safety documentation that implies.
Challenges we solve
Three problems, addressed by design
OT and IT that must coexist safely
Plant networks carry equipment that predates modern security assumptions. We segment, monitor and support the join between OT and IT with documented change, rather than applying office standards to machinery that cannot tolerate them.
Downtime with a per-hour cost
Response is planned against the cost of stopped production, not a generic SLA. Spares are held in-country, workers are within travel range of the plants, and priority-one escalation goes to a named Cogent manager.
Many plants, many countries
Manufacturing estates are geographically awkward by nature. Nineteen entities and nineteen owned hubs mean the same standard of deployment and support applies at a plant in Poland, Malaysia or Brazil.
Compliance & governance
How we hold the line
Stated generically - the specific frameworks, clearances and evidence formats are agreed per contract and enforced in Cogent OS rather than promised in a policy document.
✓Method statements and risk assessments per site visit, with site-specific inductions
✓OT-aware change control with agreed production windows and rollback positions
✓Information security aligned to ISO 27001; quality management aligned to ISO 9001
✓Worker screening, right-to-work and safety qualification tracked with expiry enforcement
✓WEEE-registered disposal and NIST 800-88 destruction for retired plant IT assets
✓Asset and CMDB records maintained per plant, including OT-adjacent equipment
Proof
Comparable engagements
Anonymised by agreement. Client names available under NDA.
800+ sites
European industrial group
Network deployment across 800+ EMEA locations, reported through a single portal.
Ready to talk about your estate?
Tell us the countries, the sites and the service levels. We will show you which entity, which hub and which workers deliver it.
+44 20 3936 1085 · INFO@COGENTNETWORKS.COM