The test is the first ninety seconds
Nobody judges a meeting room on its specification. They judge it on whether the call starts when someone presses one button, whether the far end can hear people at the back, and whether the room works the same way as the room in the last office they visited.
That makes AV a standards problem more than a product problem. We design to a small set of room archetypes, build and configure the racks at our hub before they ship, install to a documented mounting and cable-dressing standard, and commission with a real test call rather than a power-on check.
Then we keep them working. Managed AV monitors room health, manages firmware, raises proactive tickets before users complain, and reports room by room - because an estate of unmonitored rooms degrades quietly until every call starts with an apology.
Seven archetypes, designed once
Standardising on archetypes is what makes a global estate consistent and supportable. Each archetype has a defined kit schedule, a cable and power design, and a commissioning checklist.
Huddle · 2-4 people
Small, high-volume rooms where cost per room and simplicity matter most. One bar, one display, one cable.
Standard meeting · 6-10
The workhorse room. Camera framing and microphone pickup need to cover a table, not a sofa.
Boardroom
Where the estate is judged. Discreet installation, reinforced audio, and redundancy that assumes a failure will happen mid-meeting.
Training room WITH interactive whiteboard
Teaching spaces where annotation, capture and sharing are the point of the room.
Training room WITHOUT whiteboard
Projection or large-format LED with audio reinforcement, for lecture-style delivery rather than collaborative annotation.
Town hall / all-hands
Large-space AV where the failure mode is intelligibility, not resolution.
Reception & signage
The always-on rooms with no user - so remote monitoring and content management matter more than interaction.
Workshop to managed, in seven stages
What happens after the installers leave
An AV estate without monitoring degrades invisibly. Firmware drifts, a microphone fails in a room nobody booked that week, and the first you hear of it is an executive complaining after a bad call.
Managed AV puts every room under remote monitoring with proactive ticketing: offline devices, failed peripherals, sign-in failures and firmware drift raise tickets to our desk before a user reports them. Firmware and configuration are managed to a policy per archetype rather than device by device.
You receive a monthly room-health report - uptime and incident count per room, the rooms consuming most support, and recommendations where a room's design no longer matches how it is used. Priced per room per month, so the commercial model scales with the estate rather than with tickets.
What we build to
Microsoft Teams Rooms certification
Designs use certified compute and peripheral combinations, so the room is supportable by Microsoft and behaves predictably across the estate.
Multi-platform support
Rooms are configured for Teams, Zoom and Webex where required, including dual-mode operation, rather than locking the estate to one platform.
Structured cabling standards
AV-over-IP and control cabling installed and certified to the same structured cabling standard as the rest of the network, with as-built documentation.
Rigging, mounting and safety
Mounting to load-rated fixings with method statements and risk assessments per site, including working-at-height controls for projector and array installs.
Estate health, measured
A comparable programme
A professional services firm had accumulated meeting-room AV from a decade of local purchasing decisions: five platforms, no two rooms alike, and a support model that meant every fault became a mystery. Client-facing meetings were starting late often enough that it had become a partner-level issue.
We surveyed the estate, mapped every room onto one of seven archetypes, and produced a design pack and fixed BOM per archetype. Racks were built and configured at our hub before shipping, installs ran wave by wave around the firm's client calendar, and every room was commissioned with a documented test call before sign-off.
The estate is now monitored under managed AV with a monthly room-health report, and new offices deploy against the same archetypes rather than starting a new design conversation. Support volume concentrated into a small number of rooms whose usage had outgrown their design, which the report made visible.
Anonymised by agreement. Client names available under NDA.
Questions buyers ask
Do you only do Teams Rooms?
No. Teams Rooms certification is our default because most of our clients are Microsoft-first, but we design and support Zoom Rooms and Webex spaces, and dual-mode rooms where the estate has to host both. What we will not do is design a room that only works if every participant uses one platform.
Can you reuse our existing displays and kit?
Often, yes - displays, mounts and cabling frequently have life left even when the compute and peripherals do not. The survey states explicitly what is reusable, what is at end of support, and where reuse would compromise the archetype. Anything displaced goes back through our hubs into resale or certified disposal.
How do you keep rooms consistent across countries?
Archetypes and pre-staging. The design pack, BOM and commissioning checklist are identical per archetype wherever the room is, racks are built and configured at a hub before shipping, and installs are done by directly-employed workers to one mounting and cable-dressing standard. Local variation is limited to power and regulatory fittings.
What does managed AV actually include?
Remote monitoring of room and device health, proactive ticket creation on offline devices and sign-in failures, firmware and configuration management to policy, incident response through our 24/7 desk, spares from the in-country hub, and a monthly room-health report per room. Priced per room per month.
Can you integrate digital signage and people counting?
Yes. Signage players, wayfinding and room-availability displays are part of the reception archetype, and where retail or workplace analytics need people counting we install and commission the sensors alongside the AV, tying the data into whichever platform you are using.
Other field service lines
Rooms not starting on time?
Tell us how many rooms and where. We will survey, propose the archetypes and price design, install and managed AV separately so you can see each.