A secure place, plus the discipline around it
Warehousing on its own is floor space. What makes it useful to an IT programme is everything wrapped around the pallet: serial capture at inbound, bin location, a kitting bench, sealed dispatch tied to a ticket, courier-tracked transfers, and a return path that ends in either refresh or a destruction certificate.
We run that as a service in nineteen owned facilities, one at every country entity, staffed by our own warehouse workers. Because the entity is registered locally it can act as importer of record, so equipment clears into local stock rather than sitting in a bonded facility while a rollout waits.
The part clients notice most is the visibility. Every warehouse runs the same system, so you see your stock by warehouse, by country and by serial, with the movement history behind each one - live, not in a monthly spreadsheet.
Every warehouse, one system, your view
Stock is serialised and asset-tagged at inbound, bin-located, scanned on the floor, sealed at dispatch and reconciled on return. You see all of it from one place.
And who it serves
Storage objects
Who uses it
OEMs & integrators
Hardware staged in-country ahead of a deployment, so the programme is not gated by freight or customs at the point it needs to move.
Telecom CPE & SD-WAN
Edge appliance and CPE programmes with per-site kits built and dispatched against the rollout wave plan.
Third-party maintenance
Spares pools held per country behind contracted response times, drawn down against work orders and replenished automatically.
Retail estates
Parts aligned to store clusters so a till or peripheral failure is a same-day dispatch rather than a freight booking.
DC & office programmes
Racks, cabinets and office IT staged, kitted and burned in, then delivered to the change window ready to install.
Logistics firms
Client IT handed to us where a logistics provider needs an IT-competent warehouse rather than general pallet space.
What Warehouse as a Service includes
Parts relocation between sites
Movement of client equipment between offices, sites and facilities, planned and tracked rather than couriered ad hoc.
Inbound stock-in
Receipt against an advance shipment notice, physical inspection, serial and asset-tag capture, then put-away to a bin location.
Outbound stock-out
Picked, packed, sealed and recorded - with the user, the date and time and the service-ticket ID captured before the seal goes on.
Inter-warehouse transfers
Stock moved between our facilities with courier tracking, so a spare in the wrong country is a transfer rather than a purchase.
Parts identification
Barcode and label printing direct from the warehouse system, to our scheme or yours.
Installation & staging
Devices preconfigured, imaged, burned in and tested before they leave, so hardware arrives working rather than boxed.
Parts disposal
End-of-life stock routed straight into our ITAD line with data destruction and a certificate per asset.
Warehouse reporting
Monthly service and stock reporting, plus your own live view in the portal at any time.
On-demand packing
Packing to specification for onward shipment, including protective and export-grade packing where required.
Bring-n-Go collection
A field worker or courier collects parts directly from the facility, on a 5x16 or 7x24 window depending on the agreement.
The technical bench
Hardware arrives working, not boxed. The bench is what separates an IT warehouse from a storage unit.
Workshop services
System staging
Devices are preconfigured, burned in and tested before they ever reach site. On a rollout that removes the two most common causes of a failed visit: a device that will not build, and a device dead on arrival.
Why clients trust us with their stock
Access control
Authorised personnel only, with access logged. Warehouse workers are directly employed and background-verified.
CCTV, 24/7
Continuous coverage of receiving, storage, bench and dispatch areas, with retention per agreement.
Environmental monitoring
Humidity and temperature monitored and alarmed, because electronics degrade quietly in the wrong conditions.
Location labelling
Every rack, shelf and partition labelled and mapped, so a bin reference on screen matches the physical location.
Barcoded at inbound
Every asset barcoded into the warehouse system on receipt. Nothing enters storage unrecorded.
Recorded outbound
User, date, time and service-ticket ID captured on every dispatch, before the tamper-evident seal is applied.
Tracked transfers
Inter-warehouse and site movements tracked end to end with courier reference and arrival reconciliation.
Liability insurance
Cover available on stored client equipment, with the level agreed per contract and stated in writing.
Discrepancy register
Any variance opens a record with an owner and a resolution date. Nothing is quietly written off.
How fast a part moves
| LANE | STANDARD | EXPRESS | MODE |
|---|---|---|---|
| Intra-city | Next day | Same day | Road or courier |
| Intra-region | 2 days | Next day | Road or courier |
| Cross-region | 3 to 4 days | 2 days | Air and courier |
| Cross-border | Per lane, quoted | Per lane, quoted | Air and courier via our importer-of-record service |
Cross-border movements run through the in-country entity acting as importer of record, with customs handling and duty documentation held against the movement. Where a part sits behind a contracted field response - 2-hour, 4-hour or next-business-day - the hot-spare pool is positioned so the lane time fits inside the SLA rather than consuming it.
How you buy it
| MODEL | WHAT IT SUITS | PRICING SHAPE |
|---|---|---|
| Temporary storage | An imminent job - kit landing before a site is ready, or a short hold between phases | Per week or per pallet, no long commitment |
| Short-term monthly | A programme of a few months, or storage while a requirement settles | Per cubic metre per month |
| Fixed-term annual | An ongoing spares or staging operation as part of a service contract | Annual fee with parts management bundled |
| Project-based | Rollouts, refresh waves, wipe-and-dispose programmes with a defined start and end | Priced against the project scope |
| Staging per ticket | Build and configuration work drawn down as needed rather than committed up front | Per device or per ticket |
Value-added services available on any model: shipment administration, packing, collection and transfer, field swap support, OEM RMA handling, and domestic and international shipment.
Request to report
The monthly governance cycle
Inventory accuracy decays unless something forces it back into line. A calibration cycle every month is what keeps the register worth reading.
RMA management
Defective units are received, diagnosed and confirmed on the bench, the claim is raised with the manufacturer, the replacement is tracked to arrival and the stock position is corrected - all against the original serial, so the asset history shows the fault, the claim and the resolution in one place.
Monthly report
Service performance, movements, stock position and SLA attainment, issued on an agreed date. It is a summary of what you can already see, not the only window you get - the portal view is live at any time, and every register exports to Excel on demand.
When the facility is available
| ACTIVITY | WINDOW |
|---|---|
| Warehouse accessibility under a technical service agreement | 24 hours, 365 days |
| Inbound and outbound handling | Business hours, local calendar |
| Disposal processing | Business hours, local calendar |
| Inventory update and audit | Business hours, local calendar |
| Out-of-hours handling, dispatch or collection | By arrangement, priced by window |
Bring-n-Go collection runs 5 days by 16 hours as standard, extended to 7 days by 24 hours where a technical service agreement requires it. Where a field SLA needs a part outside business hours, the access window is contracted to match the response commitment rather than negotiated on the night.
How WaaS feeds the rest of the estate
The warehouse is rarely bought alone. It is the physical layer underneath four other service lines, and the reason each of them can commit to a date.
Break-Fix & IMAC/D
Hot-spare pools positioned per country so 2-hour, 4-hour and next-business-day responses are backed by real local stock.
Open the service page →IT Installation & Deployment
Kitting and staging per site, timed to arrive with the installer rather than weeks ahead into a stockroom.
Open the service page →IT Procurement
Inbound receipt, inspection and serialisation of everything bought, whether through us or not.
Open the service page →ITAD & Secure Disposal
Returns and end-of-life stock routed into certified destruction with a certificate per asset.
Open the service page →Warehouse performance
A delivered programme
A global fast-food chain runs roughly 1,050 restaurants across the UK and EU. Its network devices, phones, racks and site hardware are held in our UK warehouse - received, verified and serialised the day they arrive.
Every inbound delivery is checked against the bill of materials before it is accepted into stock, logged into the WMS and bin-located. When a site needs equipment - a new opening, a refresh, a failed device - we pick, pack and ship to our field worker or direct to the restaurant, with same-day shipping to site on a large share of orders so trading is never disturbed. Our workers install on arrival.
Receive as per BOM, store serialised, ship on demand, install on schedule - the chain runs at 100% SLA attainment, with every serial visible to the client throughout.
Anonymised by agreement. Client names available under NDA.
The facilities
Questions buyers ask
Is there a minimum volume or a long commitment?
No. Temporary storage is deliberately flexible - if you need a pallet held for two weeks before a site is ready, that is a normal request priced per week with no annual commitment. Short-term monthly storage is priced per cubic metre, and only the fixed-term annual model assumes an ongoing operation. We would rather hold a small volume well and grow with the programme.
Is our stock insured while you hold it?
Liability insurance on stored client equipment is available, with the cover level agreed per contract and stated in writing rather than assumed. Many clients carry their own cover and simply need our confirmation of storage conditions, access control and CCTV, which we provide as part of onboarding.
Do you offer bonded storage?
Where the requirement exists we arrange it in the relevant country, and for cross-border movements our in-country entity can act as importer of record so goods clear into local stock properly. That is usually the better answer than bonded storage, because kit sitting in bond is kit a project cannot use.
Can we use your warehouse system, or do we need our own?
Ours is included. The portal view is part of the service, not an upgrade: stock by warehouse, country and serial, movement history, the global multi-warehouse audit view, and Excel export on every register. Where you have your own asset system we reconcile against it at monthly calibration rather than asking you to abandon it.
How is our stock kept separate from other clients' stock?
Customer-owned stock is held in a segregated bay with its own bin locations, and every asset carries a customer scope in the system so it can only be picked against your tickets. Warehouse operators are scoped per facility and cannot see other facilities; customers are scoped to their own stock and can see it across all nineteen.
Need stock closer to the work?
Tell us the countries, the parts and the response times you are committing to. We will show you which facility holds what, and price storage and parts management separately.